Frequently Asked Questions
Everything you need to know about our legendary bags and gear.
Where are TOM BIHN products manufactured?
All of our bags are designed and manufactured in our own factory in Seattle, Washington, using high-quality materials sourced from around the world.
What is your return policy?
We accept returns of unused items in brand-new condition within 60 days of purchase for a full refund, excluding shipping costs.
Do you offer a lifetime warranty?
Yes, our bags are guaranteed to be free from defects in materials and workmanship for the natural life of the product. If a repair is needed due to a manufacturing defect, we will fix it or replace it.
How long does shipping take?
In-stock orders typically ship within 1-3 business days. Domestic delivery times vary by carrier, usually arriving within 3-7 business days depending on your location.
Can I wash my TOM BIHN bag?
We recommend spot cleaning with a damp cloth and mild soap. For a deeper clean, hand wash in a tub with cool water and air dry away from direct sunlight; never use a washing machine or dryer.
Do you ship internationally?
Yes, we ship to most countries worldwide via UPS and DHL. Please note that international customers are responsible for any applicable duties, taxes, or brokerage fees.